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Wednesday, July 8, 2009

Negotiating Skills for Managers

Kỹ năng thương thuyết cho nhà quản lý, tài liệu tiếng Anh.

1. Competitive Versus Collaborative Decision Making
2. BATNA—Choosing Whether to Walk Away
3. Are We Ready? Inoculation Protects the Parties
4. Preparation Part One: Stakeholders,
5. Preparation Part Two: Developing a Strategy
6. Communication: Key to Effective Negotiating
7. Emotions: Dealing with Ourselves and Others
8. Dealing with Annoyance and Leveling
9. Globalism Starts at Home: Cross-Cultural Issues
10. Creativity and Bargaining Chips
11. The Negotiation Process
12. The Seven Pillars of Negotiational Wisdom


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